Returns Policy

Returns & Exchanges

We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Return Window

You have 15 days from the date of delivery to return your item(s) for a refund or exchange.

Eligibility

To be eligible for a return, items must be:

• Unused and in the same condition that you received them
• In the original packaging, with seal wrapping unopened.
• Accompanied by proof of purchase

Return Shipping

Customers are responsible for paying return postage costs. We recommend using a trackable shipping service to ensure your return reaches us safely.

How to Return

To initiate a return, please contact us at hello@oyeaessence.com with your order number and reason for return. We'll provide you with return instructions.

Refunds

Once we receive your return, we'll inspect the item(s) and process your refund within 5-7 business days. Refunds will be issued to your original payment method.

Exchanges

If you'd like to exchange your purchase, please contact us and we'll be happy to assist you.

Questions?

If you have any questions about our returns policy, please don't hesitate to contact us.